MLS Technology Inc.

Knowledge Base

• ShowingTime

  • ★ ShowingTime Support
  • ★ ShowingTime For The MLS Quick Start Guide
  • How to setup ShowingTime for smartphones
  • ShowingTime NextGen Quick Start Guide
  • MarketStats by ShowingTime

• Sentrilock/Keyboxes

  • ★ Lease to Purchase keybox
  • ★ What happens if a keybox that is being leased or has been purchased is stolen?
  • ★ Why don’t I receive an End of Showing notification?
  • ★ How to create Access Codes?
  • ★ Can I leave my lockbox open after I open the key container and just shut it after I finish the showing?
  • ★ What are the advantages to a 1 day code?
  • ★ What is the link to the SentriLock website I log into?
  • ★ Why do I need to hang my REALTOR® Lockbox vertically?
  • ★ What is SentriKey RE and how can I get it?
  • ★ What kind of batteries does a SentriLock lockbox use?
  • ★ How do you release the lockbox shackle?
  • ★ How do you assign the lockbox to a listing?
  • ★ How do you open the lockbox key compartment?
  • ★ How can I get keybox Support?
  • ★ Summary of costs (items are billed quarterly):
  • ★ If I am an appraiser do I need a key?
  • ★ Can my assistant get SentriKey RE access with the app?
  • ★ What if I have an early morning showing, can I get in?
  • ★ What if my phone breaks, or is lost?
  • ★ Can I share keyboxes with my team?
  • ★ Can another agent take over my SentriLock keybox lease?
  • ★ Can I just give my leased lockbox to another agent?
  • ★ Can I return my leased lockbox back to MLS Technology?
  • ★ Am I required to upgrade my phone if I do not have a smartphone or have an older iPhone or Android?
  • ★ What type of key options do I have?
  • What if I no longer need one or more lockboxes, can I turn them in?
  • Add, Link, & Archive Clients
  • Settings for SentriKey Showing Appointments
  • How to switch to SentriKey Showing Service for your listings
  • Adding a Client to Receive Showing Notifications

• Transaction Desk

  • ★ Uploading a Listing from Transaction Desk
  • ★ Support for Transaction Desk
  • ★ How do I upload documents to a listing?
  • Transfer a Transaction to Another Agent
  • Configure Office Settings in TransactionDesk
  • Sign a Document or Form in Authentisign
  • Set Up Your Electronic Signature for E-Signing in Authentisign
  • Mark Up a Document in a Signing in Authentisign
  • How do I turn off email notifications for Transaction Desk?
  • How do I use Authentisign?

• Matrix

  • ★ The Matrix 360 CMA
  • ★ Matrix 11 - Changes in Search Features
  • ★ Customizing the Matrix Homepage
  • ★ Entering Limited Service Listings in Matrix
  • ★ Map Tools in Matrix
  • ★ Maximum Characters Allowed
  • ★ Contingent Category: Two Types Allowed
  • ★ How to do a Wildcard search
  • ★ Driving Directions
  • ★ Adding Virtual Tours to Listings
  • ★ What is a Team?
  • ★ Reverse Prospecting - What it is, how to use it
  • ★ Mapping Listings Properly
  • ★ Where Do I Find Disclosures in Matrix?
  • ★ Hit Counters
  • ★ Updating Contact Information in Matrix
  • ★ Sorting Listings in Search Results
  • ★ Sent Emails in Matrix
  • ★ Custom Search Basics
  • ★ Creating Custom Displays
  • ★ What is "Concierge Mode" and how does it work?
  • ★ Speed Bar Basics
  • ★ Auto Emails in Matrix
  • ★ Using 1004MC Export in Matrix
  • ★ CMA Wizard
  • ★ Matrix Quick Search Basics
  • ★ Switching Matrix Users with Working As
  • Creating Simple Market Reports in Matrix
  • IntraMatrix with MLSOK
  • Contacts Dashboard in Matrix 11

• General Questions

  • ★ ScreenConnect – Safari (Mac OS)
  • ★ ScreenConnect – Firefox (Mac OS)
  • ★ ScreenConnect – Chrome (Mac OS)
  • ★ ScreenConnect – Internet Explorer
  • ★ ScreenConnect - Firefox
  • ★ My listings aren't appearing on Zillow/Trulia
  • ★ I Need to Update My Contact Information
  • ★ Dotloop
  • ★ What does NRDS ID stand for in real estate?
  • ★ Sharing a listing on Social Media
  • ★ How to Clear Cache and Cookies in Chrome, Edge, Firefox, and Safari
  • ★ Does GTAR provide a Lease to Purchase contract?
  • ★ Who do I call if I have issues with an Appraiser?
  • ★ What is BPO?
  • ★ When is Monthly Sales Statistics data updated?
  • ★ Where does Monthly Sales Statistics data come from?
  • ★ When does Cumulative Days on Market (CDOM) reset?
  • ★ Selected the wrong listing agent when inputting a listing
  • ★ I need a Subdivision added in MLS.
  • ★ I have two properties on one parcel - How do I list/enter them? 
  • ★ Selling Agent is not a member of MLS - how do I choose a Selling Agent?
  • ★ Error States: I Do Not Have Permission to Edit Listing
  • ★ How do I adjust Acres in the system?
  • ★ What is Allow AVM?
  • ★ I accidentally put in the wrong List Price on my listing. What do I do?
  • ★ Where do I find the Historic District Maps and Guidelines for Tulsa?
  • ★ Where do I find the FEMA Flood Plain Maps?
  • ★ I need to change my password
  • ★ My listing isn't showing up on public facing sites like Realtor.com. Why?
  • ★ My photo isn't showing on Realtor.com!

• Billing

  • ★ Adding Credit/Debit Card for Dues Payments & AutoPay Enrollment
  • ★ Why am I being charged a late fee?
  • ★ What do I do if I have a complaint about billing?
  • ★ What is a reinstatement fee?
  • ★ When are quarterly fees due?
  • ★ How do I pay my membership bill?

• Education

  • ★ How do I check my CE credits?
  • ★ How do I register for a class?

• Membership

  • ★ Transferring Brokerages (Firms), Office Locations, Going Inactive, and Referral Mode Procedures
  • ★ GTAR Newsletter
  • ★ I am a new member. How much will I owe? What do I need to bring?
  • ★ I'm planning on letting my license go inactive. What do I need to do ahead of time?
  • ★ How do I get an Assistant and what are the requirements?
  • ★ What's the difference between OAR and OREC?
  • ★ What is my NRDS ID and how do I find it?

• RPR (Realtor Property Resource)

  • ★ RPR (Realtor Property Resource) Support
  • How to give an assistant/non-Realtor access to RPR

• Realist

  • ★ Searching by Sell Score in Realist
  • ★ Making Use of the Realist Sell Score
  • ★ Creating Mailing Labels in Realist
  • ★ Understanding Realist Map Tools
  • ★ Understanding The Realist Property Detail Report
  • ★ Exporting Data in Realist
  • ★ Working with Realist Search Results
  • ★ How to use the Quick Search in Realist
  • ★ Realist 2020 Update Information and Overview
  • ★ How do I search for apartment complexes or condominiums in Realist?
  • ★ How do I delete a saved Search template from Realist?
  • ★ How to use My Search in Realist
  • ★ Realist User Preferences in depth
  • ★ What is an assessed value?
  • ★ What is a Final Judgment?
  • ★ What is a Lis Pendens?
  • ★ What is a notice of default?
  • ★ What is a foreclosure sale?
  • ★ What is the flood related data?
  • ★ What is the census tract?
  • ★ How is price per square foot calculated?
  • ★ What is the LTV Ratio?
  • ★ What is a blanket sale or mortgage?
  • ★ Where does Realist get the property characteristics?
  • ★ What are the Land Use codes?
  • ★ What are record & settle dates?
  • ★ How often is Realist updated with tax data?
  • ★ How far back does Realist's tax data go?
  • ★ How do I email reports from Realist?
  • ★ How do I search for comparables in Realist?

• Rules and Regulations

  • ★ MLS Listing Statuses Defined
  • ★ NAR Clear Cooperation
  • ★ Multiple Parcels
  • ★ Coming Soon
  • ★ Locating MLS Technology Rules and Regulations
  • ★ Definitions: Manufactured Home, Mobile Home, and Modular Home
  • ★ Agent Transfer Listing Procedure
  • ★ Listing a FSBO (For Sale By Owner) in the MLS
  • ★ Office/Firm Exclusive Listing Procedure
  • ★ Property Disclosure Requirements
  • ★ Disclosing a Bonus to the Selling Participant
  • ★ MLS Disclosure Requirements for Short Sales
  • ★ System Password/Identification Privacy Considerations
  • ★ May Open House Information be Placed in Public Remarks?
  • ★ Rules and Regulations: Support Contact
  • Statistical Purposes Listings
  • OREC Education Enrollment Records Retention
  • OREC Transaction Documents Retention
  • How do I Report a Violation?

• Data Co-op

  • ★ What information can I find in Data Co-op?
  • ★ How do I search for a property in Data Co-op?
  • ★ What is Data Co-op?