You can get support from SentriLock:
- SentriKey App > top left MENU > HELP
- sentrilock.com website > login > LIVE SUPPORT
- Email: support@sentrilock.com
- US Customers: 513-681-5800
- Canada or Toll Free: 1-877-736-8745
You can reach SentriLock Technical Support for live support between the hours of 8 a.m. and midnight (ET) with the exception of the following holidays:
- Thanksgiving Day – Customer Service Call Center is CLOSED
- Christmas Eve – Customer Service Call Center is CLOSED
- Christmas Day – Customer Service Call Center is CLOSED
If you’re having trouble with a lockbox or your computer, please contact SentriLock Support when you have the lockbox or computer available.
- US Customers: 513-618-5800
- Canada and Toll Free: 1-877-736-8745
- A 24 hour automated support line is available to retrieve a code to renew your SentriCard® or to retrieve a One Day Code for a Lockbox.
- Email: support@sentrilock.com
- REALTOR® Lockbox Website: http://lb.sentrilock.com (You’ll need your SentriLock ID and Password to login.)
- A live chat option is available from this website.
Phone Renewals:
For SentriCard® renewals or to obtain a One Day Code (if allowed by association) over the phone:
- Have your SentriCard®, PIN, and a Lockbox ready
- US Customers: 513-618-5800
- Canada and Toll Free: 1-877-736-8745
- Press 2 for the automated phone system
- Follow along with the prompts
SentriLock Card Utility:
The SentriLock Card Utility can be found here.
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