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How do you release the lockbox shackle?

Lockbox owners and their team members can use their SentriCard® to release the shackle from the lockboxes they own or borrow. Other Agents in the Association may be able to use their SentriCard® and the lockbox’s shackle release code to release the shackle from the lockbox.Note: If your Association uses lockboxes with firmware version 2.03 or higher, you can allow homeowners to release the shackle from a lockbox using a homeowner shackle release code.

Lockbox Owner or Card Team Member

If you are the lockbox owner or team member, you can use the following instructions to release the shackle from the lockboxes you own or borrow:

  1. Insert your SentriCard® into your lockbox. Wait until the CODE light displays, then press your PIN + ENT.
  2. Do not remove your SentriCard® from the lockbox.
  3. When the lockbox displays the READY light, press FUNC + 1 + ENT. The lockbox will begin beeping.
  4. While firmly holding the lockbox, gently press the shackle into the lockbox as the lockbox makes the triple beep sounds. After five triple beeps, the lockbox will display the green READY light, the red DND light, then, the green READY light again. You can pull the shackle from the top of the lockbox upon the illumination of the first green READY Do not perform any other functions with the lockbox while the red DND light is illuminated. Wait for the second green READY light to illuminate before putting the shackle back into the lockbox. The shackle will come all the way out of the lockbox. If you are not holding onto the lockbox when the shackle unlatches, it could fall to the ground!

To replace the shackle, firmly press the shackle into the lockbox. The shackle is reversible, so it does not matter which way you insert it. You may have to wiggle it slightly to get it to go into the lockbox. Make sure you hear or feel a positive “click” that confirms the shackle latch has engaged.

When you remove the shackle from a lockbox, you may lose any custom settings you selected. In addition, if you assigned a lockbox to a listing, the lockbox may lose the listing assignment when you remove the shackle.

Agent with a Shackle Release Code

From time to time a lockbox owner may ask an Agent, who is not their card team member, to remove the shackle from their lockbox. A non-card team member can use the lockbox owner’s shackle release code to remove the shackle.

Note: Before an Agent can use the shackle release code, the lockbox owner will need to check the Enable Shackle Release with Code check box on the Agent Default Lockbox Settings window.

  1. Insert your SentriCard® into your lockbox. Wait until the CODE light displays then press your PIN + ENT.
  2. Do not remove your SentriCard® from the lockbox.
  3. When the lockbox displays the READY light, press FUNC + 1 + Shackle Code + ENT. The lockbox will begin beeping.
  4. While firmly holding the lockbox, gently press the shackle into the lockbox as the lockbox makes the triple beep sounds. After five triple beeps, the lockbox will display the green READY light, the red DND light, then, the green READY light again. You can pull the shackle from the top of the lockbox upon the illumination of the first green READY. Do not perform any other functions with the lockbox while the red DND light is illuminated. Wait for the second green READY light to illuminate before putting the shackle back into the lockbox. The shackle will come all the way out of the lockbox. If you are not holding onto the lockbox when the shackle unlatches, it could fall to the ground!

To replace the shackle, firmly press the shackle into the lockbox. The shackle is reversible, so it does not matter which way you insert it. You may have to wiggle it slightly to get it to go into the lockbox. Make sure you hear or feel a positive “click” that confirms the shackle latch has engaged.

When you remove the shackle from a lockbox, you may lose any custom settings you selected. In addition, if you assigned a lockbox to a listing, the lockbox may lose the listing assignment when you remove the shackle.

 
 

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