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OneHome™ FAQ

CoreLogic® has officially launched OneHome™, the enhanced Matrix™ Client Portal. We hope the Frequently Asked Questions below will help with most queries you may have.

 

WHAT DOES DATA IN ONEHOME LOOK LIKE?

All data in OneHome is RESO Data Dictionary compliant (public record data, open house, neighborhood info, market insights).

 

WHAT IS PROPERTYFIT?

PropertyFit uses AI to help guide consumers towards properties that best match what they’re looking for. After answering a series of questions when first logging in to OneHome, a percentage score will be included with all listings, allowing consumers to see at a glance how closely the property suits their needs.

 

IS ONEHOME MOBILE FRIENDLY?

OneHome features a fully responsive design, meaning it works on smartphones, tablets and desktops.

 

IS ONEHOME ACCESSIBLE?

Yes, OneHome conforms to W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA.

 

IS ONEHOME MULTILINGUAL?

OneHome is currently only available in English.

 

HOW MUCH EFFORT WILL IT TAKE TO TRANSITION TO THE NEW PLATFORM?

OneHome features a step-by-step introduction built into the platform to help new users get acquainted with the platform. Upon release, CoreLogic will provide additional training support for MLSs, brokers and agents, as well as a marketing and communication toolkit including release notes and marketing materials. Your Matrix Client Account Services Representative will also be available to provide support.

 

WHAT WILL HAPPEN TO EXISTING EMAILS?

All your existing emails will automatically be brought over to OneHome - no action required from agents.

 

HOW CAN AGENTS USE ONEHOME TO COLLABORATE WITH THEIR CLIENTS?

Agents can continue to work with their clients in all the same ways they do today in the Matrix client portal. However, agents will also get additional insights to better understand what their clients are interested in and where they are in the home buying process.

 

WHAT ARE THE BENEFITS OF ONEHOME?

OneHome is a platform that supports agents and their clients in all aspects of the home buying and selling journey. But it’s much more than just searching for a home - it’s an exciting concept that will be further expanded in future releases. Our vision is to provide agents with a tool that adds value, enables collaboration and keeps them at the center of the transaction with their clients. For the MLS, OneHome is another tool in the toolkit that supports a fair, transparent, and efficient real estate market.

 

WHAT SUPPORT FOR USING ONEHOME IS IN PLACE?

MLS and agent support for OneHome will remain the same as it is today. Clients should communicate directly with their agents for any questions they may have with respect to OneHome. If an agent is unable to answer any questions, the agent can:

 

Use AnswerLink services to get support on OneHome if their MLS has licensed AnswerLink from CoreLogic.

or

Agents from MLSs that haven’t licensed AnswerLink from CoreLogic can send their questions to their MLS staff. If the MLS staff needs additional help, they can escalate it to the CoreLogic Customer Support team.

 

WHAT LISTINGS CAN CONSUMERS SEARCH OR SEE?

Consumers can see listings that are on the market or recently sold, as long as the seller has allowed it to be displayed publicly. Agents can then send additional information via direct emails to their clients like in the current Matrix portal.

 

HOW DO CONSUMERS GET ACCESS TO ONEHOME?

Consumers can only get access to OneHome by agent invite, as in the current Matrix portal.

 

IS ONEHOME PART OF MATRIX?

Yes. Despite being a separate system, OneHome is an integral part of Matrix. Data will constantly and seamlessly be flowing back and forth between OneHome and Matrix. With OneHome being consumer-focused and Matrix being agent-focused, the two systems will have their own development cycles contributing to one shared roadmap to better serve our agents and their clients.

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