First, go to nores.net, then click on the “Live ScreenConnect Support” link.
On the next screen there will be a drop down in the middle of the screen with the name of the individual from the help desk, be sure to select the right person if there’s more than one session available.
Once you have the right person selected click on the arrow to the right of the dropdown, this will offer two options: to download the app or to join a session you’ve already downloaded the file for. The best option is to hit the Download App option:
After you click Download App it will bring up instructions on the webpage for how to complete the process and a window should pop up and you just need to click Save File:
At the top right of the screen there’s a Downloads icon, click on the new .ZIP file.
There may be two files there, one is the downloaded .ZIP file, the other should be the ScreenConnect Client file.
After you run the downloaded ScreenConnect Client file you will be connected with the help desk representative and they will be able to see your screen and move your mouse if need be.