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ScreenConnect – Chrome (Mac OS)

First, go to nores.net, then click on the “Live ScreenConnect Support” link.

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On the next screen there will be a drop down in the middle of the screen with the name of the individual from the help desk, be sure to select the right person if there’s more than one session available.

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Once you have the right person selected click on the arrow to the right of the dropdown, this will offer two options: to download the app or to join a session you’ve already downloaded the file for. The best option is to hit the Download the App option:

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After you click Download App it will bring up instructions on how to run the download once its complete:

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There should be a newly downloaded file at the bottom left of browser, when you click on this it should open a new Finder window. There may be two files there, one is the downloaded .ZIP file, the other should be the ScreenConnect Client file.

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After you run the downloaded ScreenConnect Client file you will be connected with the help desk representative and they will be able to see your screen and move your mouse if need be.

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