For the Showing Agent:
From the SentriKey website:
To edit an appointment:
- On the main menu, click the arrow next to My Schedule then click Dashboard from the drop-down menu.
- Click the Showings I Have tab.
- Click on a Confirmed (blue) appointment to expand the view and display appointment detail.
- Note: If the Listing Agent has not yet confirmed your appointment you can resend the request by clicking on a Not Confirmed (yellow) appointment and clicking Resend Request.
- Click Edit Appointment.
- Edit the Date, Time, Duration, and/or Appointment Type.
- Click Update Appointment.
A window appears confirming the change
request has been sent to the Listing Agent
to review. - Click Done.
To cancel an appointment:
- From the Dashboard, click the Appointment Details tab.
- Click the Date from the calendar widget.
- Select the appointment you want to cancel.
- The appointment’s details display in the right pane.
- Click Cancel Appointment (located at the bottom right of the page).
- A window appears asking you to confirm this change. Click Confirm. A notification is now sent to the Listing Agent alerting them of the cancellation.
- The appointment now displays in a canceled status.
From the SentriKey RE mobile app:
- Tap the hamburger menu at the top left of the screen.
- Tap My Schedule.
- Tap Dashboard. Three tabs display across the top.
To edit an appointment:
- Tap the Showings I Have tab to display your Confirmed, Not Confirmed and Canceled Appointments on properties you want to show.
- Tap Showings on My Listings tab displays Confirmed, Not Confirmed and Canceled Appointments or properties you have listed.
- The All Showings tab displays all the information from the other two tabs. Select Today or Tomorrow to get a quick look at the statuses of your showings. Showings are color-coded by status – Blue for Confirmed, Yellow for Not Confirmed, and Red for Canceled. The total of Confirmed and Not Confirmed are displayed at the top in a corresponding colored circle.
To cancel an appointment:
- Tap Showings on My Listings.
- Then tap an address from the list.
- Tap Edit (or Cancel Appointment).
- If you cancel the appointment, a screen appears confirming the cancellation and a message will be sent to the Listing Agent alerting them of the cancellation.
- Edit the Date, Time, Duration, and/or Appointment Type.
- Click Update Schedule.
For the Listing Agent:
From the SentriKey website:
To edit an appointment:
- On the main menu, click the arrow next to My Schedule then click Dashboard.
- Click the Showings on My Listings tab.
- Click a Confirmed (blue) appointment’s address to expand the view and display appointment detail.
- Click Edit Appointment.
- Edit the Date, Time, and Duration. Click Update when you are finished.
- A window appears asking you to confirm this change. Click Confirm.
- A message will be sent to the Showing Agent alerting them of the change.
To cancel an appointment:
- From the Dashboard, click the Appointment Details tab.
- Click the Date from the calendar widget.
- Select the appointment you want to cancel.
- The appointment’s details display in the right pane.
- Click Cancel Appointment (located at the bottom right of the page).
- A window appears asking you to confirm this change. Click Confirm. A notification is now sent to the Listing Agent alerting them of the cancellation.
- The appointment now displays in a canceled status.
From the SentriKey RE mobile app:
- Tap the hamburger menu at the top left of the screen.
- Tap My Schedule.
- Tap Dashboard.
- Tap Showings On My Listings. To edit or cancel a Confirmed showing request, tap an address from the list of Confirmed (blue) appointments.
- Tap either Edit or Cancel Appointment.
- If you cancel the appointment, a screen appears confirming the cancellation and a message will be sent to the Showing Agent alerting them of the cancellation.
- To edit the appointment, adjust the date and/or time, then tap Schedule Now. A message will be sent to the Showing Agent alerting them of the change.
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