• ShowingTime

  • ★ ShowingTime Support
  • ★ ShowingTime For The MLS Quick Start Guide

• Sentrilock/Keyboxes

  • ★ Lease to Purchase keybox
  • ★ What happens if a keybox that is being leased or has been purchased is stolen?
  • ★ Why do I only receive one showing notification for some showings and two notifications for others?
  • ★ How to create a One Day Codes
  • ★ Can I leave my lockbox open after I open the key container and just shut it after I finish the showing?
  • ★ What are the advantages to a 1 day code?
  • ★ What is the link to the SentriLock website I log into?
  • ★ How do I use SentriKey RE to get a mobile access code?
  • ★ Why should I renew my card after assigning a Lockbox to a listing, or making any customization changes?
  • ★ Why do I need to hang my REALTOR® Lockbox vertically?
  • ★ What is SentriKey RE and how can I get it?
  • ★ What kind of batteries does a SentriLock lockbox use?
  • ★ How can I download the SentriCard® Utility?
  • ★ How do you release the lockbox shackle?
  • ★ How do you assign the lockbox to a listing?
  • ★ How do you open the lockbox key compartment?
  • ★ How can I get Support?
  • ★ What is an ESR code and how do I use one to release the shackle on a lockbox?
  • ★ What is a 1 day code and how do I use one to open a lockbox key compartment?
  • ★ Summary of SentriLock costs:
  • ★ If I am an appraiser do I need a key?
  • ★ Can I buy a keybox at any time?
  • ★ Can my assistant get SentriKey RE access with the app?
  • ★ How do the key cards update?
  • ★ What if I have an early morning showing, can I get in?
  • ★ What if my phone breaks or is lost, what next?
  • ★ Can I share keyboxes with my team?
  • ★ Can another agent take over my SentriLock keybox lease?
  • ★ Can I just give my leased lockbox to another agent?
  • ★ What if I have too many keyboxes, can I turn them in?

• Transaction Desk

  • ★ Authentisign - Separate Signing Certificates per Document in Completed Signature Kit
  • ★ Authentisign - Links to Separate Signing Docs and Certificates in Completed Signing Email
  • ★ Broker File Review - Update note icon once fully approved to match the color of the approved icon.
  • ★ Support Training Link – Updated the previous Online Webinar training link to point to our new training sign-up page.
  • ★ Broker File Review – Added an alert to refresh your page as you are reviewing document and new documents have been marked for your review.
  • ★ Added 'What's This' explanation to the Transaction progress bar
  • ★ Apply new multi-page previewer to Service Order documents.
  • ★ Uploading a Listing from Transaction Desk
  • ★ Support for Transaction Desk
  • ★ How do I upload documents to a listing?
  • How do I turn off email notifications for Transaction Desk?
  • How do I use Authentisign?

• Matrix

  • ★ Customizing the Matrix Homepage
  • ★ Entering Limited Service Listings in Matrix
  • ★ Map Tools in Matrix
  • ★ Maximum Characters Allowed
  • ★ Contingent Category: Two Types Allowed
  • ★ Welcome to Matrix 360!
  • ★ How to do a Wildcard search
  • ★ Driving Directions
  • ★ Adding Virtual Tours to Listings
  • ★ What is a Team?
  • ★ Reverse Prospecting - What it is, how to use it
  • ★ Mapping Listings Properly
  • ★ Matrix Usage - VIDEO
  • ★ Where Do I Find Disclosures in Matrix?
  • ★ Hit Counters
  • ★ My Settings in Matrix
  • ★ Sorting Listings in Search Results
  • ★ Sent Emails in Matrix
  • ★ Custom Search Basics
  • ★ Emailing Listing Portal
  • ★ Creating Custom Displays
  • ★ What is "Concierge Mode" and how does it work?
  • ★ Speed Bar Basics
  • ★ Accessing Your Client's Portal
  • ★ Auto Emails in Matrix
  • ★ Using 1004MC Export in Matrix
  • ★ CMA Wizard
  • ★ Matrix Quick Search Basics
  • ★ Switching Matrix Users with Working As
  • Gmail Settings to avoid Spam Filtering of Matrix-generated Emails

• General Questions

  • ★ ScreenConnect – Safari (Mac OS)
  • ★ ScreenConnect – Firefox (Mac OS)
  • ★ ScreenConnect – Chrome (Mac OS)
  • ★ ScreenConnect – Internet Explorer
  • ★ ScreenConnect - Firefox
  • ★ MLSTech - Frequently Asked Questions
  • ★ My listings aren't appearing on Zillow/Trulia
  • ★ I need to update my contact info
  • ★ Dotloop
  • ★ What does NRDS ID stand for in real estate?
  • ★ Sharing a listing on Social Media
  • ★ How to Clear Cache and Cookies in Chrome, Edge, Firefox, Internet Explorer and Safari
  • ★ Does GTAR provide a Lease to Purchase contract?
  • ★ Who do I call if I have issues with an Appraiser?
  • ★ What is BPO?
  • ★ When is MARKETrends' data updated?
  • ★ Where does MARKETrends data come from?
  • ★ When does Cumulative Days on Market (CDOM) reset?
  • ★ Selected the wrong listing agent when inputting a listing
  • ★ I need a Subdivision added in MLS.
  • ★ I have two homes on one parcel - how do I list enter them? 
  • ★ Selling Agent is not a member of MLS - how do I choose a Selling Agent?
  • ★ I'm not allowed to edit on my listing. Why?
  • ★ How do I adjust Acres in the system?
  • ★ What is Allow AVM?
  • ★ I accidentally put in the wrong List Price on my listing. What do I do?
  • ★ My listing is flagged as a Farm on Realtor.com but it isn't a farm.
  • ★ Where do I find the Historic District Maps and Guidelines for Tulsa?
  • ★ Where do I find the FEMA Flood Plain Maps?
  • ★ I need to change my password

• Homes Connect

  • ★ (Video) Lead Gator Set Up
  • ★ (Video) Email Marketing Advanced
  • ★ (Video) Email Marketing Campaign Enrollment
  • ★ (Video) Social Networking
  • ★ (Video) Leads and Contact Manager
  • ★ (Video) MyHomes Profile setup
  • ★ (Video) Dashboard Overview

• Zipform

  • ★ Training for zipForm Plus
  • ★ What is zipForm® Plus?
  • ★ zipForm® Plus Quickstart Guide
  • ★ Do I get zipForm® with my membership?

• Billing

  • ★ Why am I being charged a late fee?
  • ★ What do I do if I have a complaint about billing?
  • ★ What is a reinstatement fee?
  • ★ When are quarterly fees due?
  • ★ How do I pay my membership bill?
  • ★ How do I put my credit card on file for automatic billpay?

• Education

  • ★ How do I check my CE credits?
  • ★ How do I register for a class?

• Membership

  • ★ I am a new member. How much will I owe? What do I need to bring?
  • ★ I'm planning on letting my license go inactive. What do I need to do ahead of time?
  • ★ How do I get an Assistant and what are the requirements?
  • ★ What's the difference between OAR and OREC?
  • ★ What is my NRDS ID and how do I find it?
  • ★ What do I need from my broker before I sign up as a member?

• RPR (Realtor Property Resource)

  • ★ RPR (Realtor Property Resource) Support
  • How to give an assistant/non-Realtor access to RPR

• RETS / IDX

  • ★ Do I need to have a client from your membership before getting RETS access?
  • ★ How do I sign up for RETS IDX?
  • ★ RETS IDX - Frequently Asked Questions

• Supra Keys & Keyboxes

  • ★ How do I use SupraWEB?
  • ★ How do I use MobileSupraWEB?
  • ★ How do I unassign a keybox?
  • ★ What does this eKEY error code mean?
  • ★ How do I authorize the eKEY Application?
  • Keybox Transfer Form
  • How do I reset the eKey App Authorization Code?
  • Supra eKey QuickStart Guide

• Realist

  • ★ Making Use of the Realist Sell Score
  • ★ Creating Mailing Labels in Realist
  • ★ Understanding Realist Map Tools
  • ★ Understanding The Realist Property Detail Report
  • ★ Exporting Data in Realist
  • ★ Working with Realist Search Results
  • ★ How to use the Quick Search in Realist
  • ★ Realist 2020 Update Information and Overview
  • ★ How do I search for apartment complexes in Realist?
  • ★ How do I delete a saved Search template from Realist?
  • ★ How to use My Search in Realist
  • ★ Realist User Preferences in depth
  • ★ What is a universal value?
  • ★ What is an assessed value?
  • ★ What is a market value?
  • ★ What is a Final Judgment?
  • ★ What is a Lis Pendens?
  • ★ What is a notice of default?
  • ★ What is a foreclosure sale?
  • ★ What is the flood related data?
  • ★ What is the census tract?
  • ★ How is price per square foot calculated?
  • ★ What is the LTV Ratio?
  • ★ What is a blanket sale or mortgage?
  • ★ Where does Realist get the property characteristics?
  • ★ What are the Land Use codes?
  • ★ What are record & settle dates?
  • ★ Are phone numbers in Realist run against the FTC's Do-Not-Call List?
  • ★ How often is Realist updated with tax data?
  • ★ How far back does Realist's tax data go?

• Rules and Regulations

  • ★ NAR Clear Cooperation
  • ★ Multiple Parcels
  • ★ Coming Soon
  • ★ Locating MLS Technology Rules and Regulations
  • ★ Definitions: Manufactured Home, Mobile Home, and Modular Home
  • ★ Agent Transfer Listing Procedure
  • ★ Listing a FSBO (For Sale By Owner) in the MLS
  • ★ Office/Firm Exclusive Listing Procedure
  • ★ Property Disclosure Requirements
  • ★ Disclosing a Bonus to the Selling Participant
  • ★ MLS Disclosure Requirements for Short Sales
  • ★ System Password/Identification Privacy Considerations
  • ★ May Open House Information be Placed in Public Remarks?
  • ★ Rules and Regulations: Support Contact
  • OREC Education Enrollment Records Retention
  • OREC Transaction Documents Retention
  • How do I Report a Violation?

• Data Co-op

  • ★ What information can I find in Data Co-op?
  • ★ How do I search for a property in Data Co-op?
  • ★ What is Data Co-op?